vBulletin License FAQ

Why am I redirected to this page after the click "download this product" link from my DCKShop's account or my email?

This is the vBulletin license needs to transfer so this product is not downloadable. You are redirected here because we want you to read our vBulletin License FAQ including agreement, refund policy and license transfer instruction.

 

License transfer instruction

Once your payment is completed, we will transfer the license to you under your details you have on file with us. If you want to transfer the license to the different information, then you have to send us an email at admin@dckshop.com immediately with this information.

In order to transfer the license Jelsoft require to have the following details of the new party:
- Full name
- Full Address
- Country
- Telephone number
- Billing address
- Valid and working Email address

 

What is vBulletin?

vBulletin is a powerful community solution that makes it easy to add a forum messaging system to your web site. vBulletin is developed using PHP and MySQL (a highly efficient open-source database). This solid back end technology allowed us to develop a product that is both amazingly fast, yet reassuringly stable. Visit official vBulletin website: http://www.vbulletin.com

 

What type of vBulletin license do we sell?

We only sell vBulletin owned license version 3.x, vBulletin 4 publishing suite and vBulletin 4 forum classic. It also needs to be at least 3 months old and not leased, expired for more than 3 months or nulled license.

 

What is the vBulletin owned license version 3.x?

The owned vBulletin Forum license allows you to run the software on your site indefinitely including the lastest vBulletin license version 4. Along with the license, you have expiration for the free updates. After the free updates expires, you have to upgrade your license to version 4 to obtain the update & ticket support . If you do not pay for upgrade then it's just fine, you still own the license forever.

 

What is the vBulletin 4.0 Forum Classic?

The owned vBulletin 4 Forum Classic allows you to run the forum software on your site indefinitely. Update for this version 4 & forum support last forever.

 

What is the vBulletin 4.0 Publishing Suite?

The owned vBulletin Forum license allows you to run the forum software, Blogs, and CMS modules on your site indefinitely. This publishing suite includes update of this version, forum support & ticket support forever. For its features please visit: http://www.vbulletin.com/index.php?do=features

 

How can we transfer vBulletin license to you and is that legal?

Yes it is legal and Jelsoft (vBulletin's company) allows it. Here is a quote from vBulletin license agreement page: https://www.vbulletin.com/order/license_agreement.php

Jelsoft may, at its discretion, allow you to transfer your Software license to another party, providing the license:

    * has not already been transferred in the previous 12 months; and
    * was purchased more than 3 months in the past.
    * the owned license has been inactive for no more than 3 months.

 

How long does it takes for us to transfer the license to you after your order has been approved?

Once your order has been approved, we will send you an email to notify. It takes 1-3 days to complete the transfer. If there are any unexpected delays, we do send you an email to notify.

 

How do we transfer the license to you?

A license transfer request will be submitted to vBulletin's ticket system by the seller and vBulletin staffs will transfer the license to you (buyer). They will creat a new account for you or add the license to your existing vBulletin account. The license will be under your name & email address once the transfer is complete.

 

Do we have refund policy and how does it work?

Yes, we do. You can request for the refund anytime after you complete your order and we will refund you immediately. But once the license is transferred to you (under your name, email, address) we will not accept the refund request as it is impossible to transfer license back to us. Jelsoft (vBulletin's company) does not allow to transfer license within 12 months after it is just transferred. Check vBulletin license agreement here again: https://www.vbulletin.com/order/license_agreement.php

 

Why is my payment refunded?

There are several reasons why your payment is not approved and we refund it immediately:

1. Our license is out of stock

2. The vBulletin seller we found decides not to transfer it to you

3. You are from Vietnam, Africa, Ghana, Lithuania, Russia, Nigeria, Romania, Yugoslavia. We dont allow people from these locations to purchase our product via credit card related funding source like AlertPay, Paypal, 2CheckOut ... etc due to high risk of credit card fraud. People from these locations must pay us via Liberty Reserve (http://www.libertyreserve.com).

4. You are not from high risk locations of credit card fraud but you want to transfer the license to people from those locations.

 

My payment is refunded because I live in high risk location of credit card fraud but I dont have Liberty Reserve?

You should contact us at admin@dckshop.com. We will provide our bank account details for you to make payment. Swift Network & ACH bank transfer are accepted.

 

What should I do if I never receive the license I bought? How can I contact the license seller to solve it out?

DCKShop is the marketplace but we don't reveal seller's identity. And If you don't get the license, we will refund the money. We keep your money safe.

  

I have heard that the seller can chargeback license sometimes after the transfer is complete and my license will be Void? That is scam and what should I do?

Yes, the seller can do that but it is hard to chargeback. After 3 months use of vbulletin license, it's very hard or almost impossible to chargeback a service/product which he/she purchased more than 90 days ago. Anyway, dealing with DCKShop is risk free and if ever that case happens, we will refund you the money if it happens within 1 months from your date of purchase. We will take the loss.

 

Have more question?

Send us an email at admin@dckshop.com